Upon attempting to sign in via the PlayStation 3, users received a message indicating that the network was "undergoing maintenance". On April 20, 2011, Sony acknowledged on the official PlayStation Blog that it was "aware certain functions of the PlayStation Network" were down. 3.3 British Information Commissioners Office.3.1 Delayed warning of possible data theft.2.4 Inability to use PlayStation 3 content.A map of regional restoration and the network within the United States was shared as the service was coming back online.
Regional restoration was announced by Kazuo Hirai in a video from Sony. At the time the firmware was released, the network was still offline.
The firmware required users to change their account's password upon signing in. Sony stated on April 26 that it was attempting to get online services running "within a week." On May 14, Sony released PlayStation 3 firmware version 3.61 as a security patch. Government officials in various countries voiced concern over the theft and Sony's one-week delay before warning its users. It surpassed the 2007 TJX hack which affected 45 million customers. Īt the time of the outage, with a count of 77 million registered PlayStation Network accounts, it was not only one of the largest data security breaches, but also the longest PS Network outage in history. On May 4, Sony confirmed that personally identifiable information from each of the 77 million accounts had been exposed.
The attack occurred between April 17 and April 19, 2011, forcing Sony to turn off the PlayStation Network on April 20. The 2011 PlayStation Network outage (sometimes referred to as the PSN Hack) was the result of an " external intrusion" on Sony's PlayStation Network and Qriocity services, in which personal details from approximately 77 million accounts were compromised and prevented users of PlayStation 3 and PlayStation Portable consoles from accessing the service. Multiple lawsuits, leading to PSN terms and conditions being amended.Personal data exposed for 77 million PlayStation Network accounts.Services restored after 23 days of downtime, with compensation offered to PSN users.PlayStation Network and Qriocity services
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